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What is the SendMe Mobile service?
SendMe is all about fun for your phone! As a leading provider of direct to consumer mobile entertainment, SendMe offers the broadest selection of mobile subscription services currently available online in the US. Whether it's interactive mobile trivia, the latest ringtones, games and wallpapers, mobile sweepstakes or one of the many other services we provide, SendMe is focused on delivering the best wireless content and experiences straight to your pocket.
How do I download?
Download Steps - AT&T, Sprint, T-Mobile

  1. Visit www.sendmemobile.com
  2. Find a cool ringtone, game, wallpaper, or texting service that you would like to download.
  3. Click the "Get It" button next to that download.
  4. A new web page will appear. Enter your mobile number into the phone entry field. Click the "Next" button.
  5. Depending on what you are downloading (games, ringtones, wallpapers or texting services), you will have the option of purchasing an individual download, or signing up for the SendMe Club ($9.99/month). Select your preferred option and agree to the Terms of Service. Click the "Next" button.
  6. A password will be sent to your mobile phone in a text message. Find the text message containing your password.
  7. To get your download you can just reply Y to that text message (AT&T users must reply YES) or simply enter your password into the password entry field online and click the "Next" button.
  8. The link to your download will be sent to your phone via text message. Locate the text message that contains this download link. Once you open the message, go to the URL in the message. Follow the directions on your phone to save your download. You will automatically receive any texting services that you order.


Download Steps - Verizon Wireless, Alltel

  1. Visit www.sendmemobile.com
  2. Find a cool ringtone, game, wallpaper, or texting service that you would like to download.
  3. Click the "Get It" button next to that download.
  4. A new web page will appear. Enter your mobile number into the phone entry field. Click the "Next" button.
  5. Depending on what you are downloading (games, ringtones, wallpapers or texting services), you will have the option of purchasing an individual download, or signing up for the SendMe Club ($9.99/month). Select your preferred option and agree to the Terms of Service. Click the "Next" button.
  6. A password will be sent to your mobile phone in a text message. Find the text message containing your password.
  7. To get your download you can just reply Y to that text message or simply enter your password into the password entry field online and click the "Next" button.
  8. A message containing your download will be sent directly to your phone. Locate the message that contains this download. Save your download, and then apply it as a ringer, wallpaper or game. You will automatically receive any texting services that you order.


For more download help click here.
How do I cancel my subscription?
We really think you should stick around, but if you would like to cancel your subscription click here.
I have other questions
For all other questions, please contact SendMe Mobile here.

General Information
Who can use SendMe Mobile?
Almost anyone can use SendMe Mobile. You do have to be located in the United States. And you do need to have a mobile phone. OK, so that isn't "almost anyone" in the global sense but we're still a small company that has yet to achieve world domination. Not to worry though, we're working on it.

Oh and you need to be at least 13 years old. If you're not 13, relax, we'll be here when you're ready. Enjoy your youth. If you're over 13 but not yet 18 you'll need to ask your parent's permission before buying anything on SendMe Mobile. We've found it helps to ask the other parent if one says no.
What do I need to join?
Just a computer (you most likely have access to one of those if you're reading this) and a mobile phone. Your phone should be capable of receiving text messages and downloading things like ringtones, games and graphics. Most new phones can do both those things but check the manual that came with your phone to be safe. Just make sure that you have a data plan so you can receive text messages and download as many ringtones, games and wallpapers as you want without incurring additional charges from your carrier.

You'll also need to make sure that your phone has internet access. Internet access goes by different names depending on your carrier. AT&T calls their service MEdia Net, Verizon Wireless' is Mobile Web, T-Mobile has T-MobileWeb and Sprint's is the Power Vision Network. Check in with your carrier for the exact details.

Though we find it shocking, some cell phone plans (like many pre-paid plans or any TracFones) don't support these kinds of services. If you have an unsupported phone, leave us your email by signing up and we'll notify you when your carrier supports our service.
How much does it cost?
Well, that depends. Different products and services have different prices. We always tell you up front though. When you're using the SendMe Mobile site, you will always clearly see the prices for each of the products. Why? Cause that's how we roll.

FAQs
How does it work?
How do I order something?
Ordering is simple. All you have to do is visit the SendMe Mobile website. When you find something you'd like to order, just click the "Get It" button and enter your phone number. We'll send a confirmation message with a password to your phone to make sure we've got the right number. Just enter the password you receive on the website or reply to that message with a "Y" or "YES" (without the quotation marks). Either way, we'll send you what you ordered automatically after that. It's that simple.
How are services billed?
All SendMe Mobile services are billed directly to your cell phone plan. Whenever you place your order, you'll see the charge on your next cell phone bill. Some products are billed as a flat price for a single purchase (for example, you might buy a ringtone for $1.99). Others are billed on a subscription basis, where the price is paid on a month-by-month basis (for example, you might subscribe to our Ultimate Music Trivia game for $9.99 per month. You really should BTW. Seriously. It's that good.). If you order a subscription product, you will automatically be billed the monthly price each month unless you cancel the subscription, which you can do at any time.
How do I download a ringtone or graphic that I ordered?
It's easy. First, we'll send you a confirmation message with a password to make sure we have the right number. Just enter that password on the website or reply "Y" or "Yes" (without the quotation marks) to the message we sent. Next you'll automatically receive a follow-up SMS message from SendMe Mobile with a download link. What you do next depends on your phone model. Most phones will display an "OK", "Download" or "Go To" link in the message or will have one of those options in your phone's normal menu at the top or bottom of the screen. Selecting one of these options will automatically start the download. Once the download is complete don't forget to save it on your phone.

Verizon Wireless users: Your download process is slightly different. We'll send you a confirmation message with a password to make sure we have the right number. Just enter that password on the website or reply "Y" or "Yes" (without the quotation marks) to the message we sent. After this step, just sit back and enjoy, your content is on its way. Your ringtone or graphic will be delivered to your phone as a PIX message. Just open the PIX message and save the file to your phone.
How do I access/update my account?
When you place your first order with SendMe Mobile, we automatically create an account for you so you can always keep track of your activity on the site. You will need to log-in to access your account. Just click the Sign In link in the upper left corner of every page and follow the instructions to access your account. You can also log in with the "MyMobile" tab at the top of most pages of our website (it's the tab on the far right). To access MyMobile use the password we sent you on your first order or your most recent password if you changed it when you signed up. Forgot your password? Not a problem. Click "Forgot Your Password?" on the Log In page and we'll send it to your phone. You can choose a personalized password by visiting your "MyMobile" page and clicking on the "Edit My Account" button. You can also update other personal information, such as your SendMe Username, Real Name, Email, Zip Code, Gender and Birthday. We won't sell your private information or compromise your privacy in any way. Want more details? See our Privacy Policy.
How do I check credits & points?
You can check your download credits and point balances at any time by visiting your "MyMobile" page. Please note that any download credits you have need to be used in the subscription month in which they are earned, and that unused download credits from any given month expire at the end of that month and are not rolled over to following months.
Having problems?
I'm having trouble viewing the site
The SendMe Mobile website currently works best when using IE 7 or Firefox 3 on Windows Vista or Windows XP. We work best with Safari 3 on the Apple OS X operating system. If you're using a Mac, good for you. We love Macs. Elements of the site also require Flash 9.0 or greater to view certain content. You'll be much happier with Flash installed. You can get it here.

SendMe Mobile relies on cookies to store preferences and process orders while visiting our website.
I didn't get a password when I placed an order
It's rare, but sometimes confirmation messages with passwords don't get delivered by cell phone carriers in a timely manner. We apologize for any inconvenience this can cause as you're trying to place an order. If this has happened to you, and you are still on the confirmation page where we ask you to enter a password, you should see a "Re-send password" link. Please click on that link and we will re-send your password. If you have already left that page and can't get back to it, we recommend that you simply re-order the product you wanted. You will only be charged for a single product a single time when you confirm.
I'm having trouble accessing my account
You'll need to log in to access your account. If you are currently logged in click the "MyMobile" tab at the top of most pages of our website (it's one on the far right). The first time you log in, you may need to request a password, which will be sent to your mobile phone. If you have already received a password, but don't remember it, you can click here to request that we send a new password to your phone so you can log in to your SendMe account.
I'm having trouble receiving messages
If you signed up for one of our text services but never received anything it's possible that your subscription was not processed successfully by your carrier. To check whether you are currently subscribed to any SendMe Mobile services, you can text the word "STATUS" (without the quotation marks) to us at 77899 at any time and we'll send you a reply message with the status of any subscriptions.

If you don't receive a reply after texting "STATUS" to us, it's possible that your cell phone, cell phone plan or carrier is not able to receive text messages from SendMe Mobile. We currently support Verizon Wireless, AT&T, T-Mobile, Sprint, Alltel, CellularOne, Boost and Nextel with more carriers coming soon.

If you have checked your status and it indicates you have a subscription, and you still haven't received a message you were expecting, it may have been delayed or lost by your cell phone carrier. While this is rare, it does happen on infrequent occasions. If it has been less than 5 minutes since you expected the message to arrive, it could simply be delayed, so we recommend waiting at least this long before attempting to fix the problem. If your messages are more than 5 minutes overdue, please contact us and we will try to identify and fix the problem. Please include your mobile number, cell phone model, carrier and any other information that you think may be helpful as we investigate the problem. We'll get back to you as quickly as possible with an answer to your question.
I'm having trouble downloading the ringtone or graphic I ordered
If you have not downloaded a ringtone or graphic from SendMe Mobile before, or if you have a new phone and haven't downloaded anything to your new phone yet, please refer to the download help section above for help. Please note that not all phones and carriers enable the downloading of ringtones and graphics. You should check your cell phone carrier plan details and your phone's user manual to confirm that you are able to receive downloads to your phone.

If you have downloaded ringtones or graphics from SendMe Mobile onto your current phone, and are having trouble getting another download, it's possible that your order confirmation or download message may have been delayed or lost by your cell phone carrier. While this is rare, it does happen on infrequent occasions. If it has been less than 5 minutes since you tried to order your ringtone or graphic, it could simply be delayed, so we recommend waiting at least this long before attempting to contact us to fix the problem. If your ringtone or download is more than 5 minutes overdue, please contact us and we will try to identify and fix the problem. Please include your mobile number, cell phone model and carrier and any other information that you think may be helpful as we investigate the problem. We will investigate the problem and get back to you as quickly as possible.
The ringtone/graphic doesn't sound/look like it did on the site
Just let us know and we'll check it out. Contact us with your mobile number, cell phone model, carrier, the title of the ringtone or graphic you ordered, as well as the title of the ringtone or graphic you actually received. We'll investigate the problem and reply to you as promptly as possible.
I changed phones and can't see my ringtones/graphics
Ringtone, graphic purchases and downloads from SendMe Mobile are only able to be used on one phone. If you switch to a different phone, you will not be able to transfer your ringtones or graphics to that new phone. We apologize for any inconvenience this may cause.
Someone else used my phone to buy something
Because SendMe Mobile ringtone and graphic purchases are not eligible for refunds it is important that you treat your phone and SendMe Mobile password carefully. You're responsible for any purchases made on your handset. Don't give your password to anyone, even if they ask nicely.
I want to contact someone to get help
If you can't find the answer to your question here, you can contact us for additional assistance. Please include your mobile number, cell phone model and carrier, and any additional information you feel might help us investigate and fix whatever problem you are having with our website and services. We'll investigate the problem and reply to you as promptly as possible.
I want to cancel my subscription
We really think you should stick around, but if you would like to cancel your subscription click here.
Security and Privacy
Are SendMe Mobile purchase transactions secure?
Absolutely. All orders are processed through secure connections and billing is done directly by your cell phone carrier to ensure your protection.
Will I get "spammed" if I join?
No way. SendMe Mobile will not give your cell phone number or email to "spammers" and will only send you information that you have agreed to receive in advance. And if you ever change your mind about what you do or do not want to receive, you can unsubscribe at any time. Please see our Privacy Policy for more details on how we protect your privacy.
Will SendMe Mobile give my information to anyone else?
No. SendMe Mobile takes your privacy very seriously and we will not sell your private information or compromise your privacy in any way. Please see our Privacy Policy, for a detailed description of the steps we take to protect your privacy and the limited number of cases where any information would ever be shared outside SendMe Mobile.

Download Help
How do I download?
Download Steps - AT&T, Sprint, T-Mobile

  1. Visit www.sendmemobile.com
  2. Find a cool ringtone, game, wallpaper, or texting service that you would like to download.
  3. Click the "Get It" button next to that download.
  4. A new web page will appear. Enter your mobile number into the phone entry field. Click the "Next" button.
  5. Depending on what you are downloading (games, ringtones, wallpapers or texting services), you will have the option of purchasing an individual download, or signing up for the SendMe Club ($9.99/month). Select your preferred option and agree to the Terms of Service. Click the "Next" button.
  6. A password will be sent to your mobile phone in a text message. Find the text message containing your password.
  7. To get your download you can just reply Y to that text message (AT&T users must reply YES) or simply enter your password into the password entry field online and click the "Next" button.
  8. The link to your download will be sent to your phone via text message. Locate the text message that contains this download link. Once you open the message, go to the URL in the message. Follow the directions on your phone to save your download. You will automatically receive any texting services that you order.


Download Steps - Verizon Wireless, Alltel

  1. Visit www.sendmemobile.com
  2. Find a cool ringtone, game, wallpaper, or texting service that you would like to download.
  3. Click the "Get It" button next to that download.
  4. A new web page will appear. Enter your mobile number into the phone entry field. Click the "Next" button.
  5. Depending on what you are downloading (games, ringtones, wallpapers or texting services), you will have the option of purchasing an individual download, or signing up for the SendMe Club ($9.99/month). Select your preferred option and agree to the Terms of Service. Click the "Next" button.
  6. A password will be sent to your mobile phone in a text message. Find the text message containing your password.
  7. To get your download you can just reply Y to that text message or simply enter your password into the password entry field online and click the "Next" button.
  8. A message containing your download will be sent directly to your phone. Locate the message that contains this download. Save your download, and then apply it as a ringer, wallpaper or game. You will automatically receive any texting services that you order.
How do I order something?
Ordering is simple. All you have to do is visit the SendMe Mobile website. When you find something you'd like to order, just click the "Get It" button and enter your phone number. We'll send a confirmation message with a password to your phone to make sure we've got the right number. Just enter the password you receive on the website or reply to that message with a "Y" or "YES" (without the quotation marks). Either way, we'll send you what you ordered automatically after that. It's that simple.
How do I download a ringtone or graphic that I ordered?
It's easy. First, we'll send you a confirmation message with a password to make sure we have the right number. Just enter that password on the website or reply "Y" or "Yes" (without the quotation marks) to the message we sent. Next you'll automatically receive a follow-up SMS message from SendMe Mobile with a download link. What you do next depends on your phone model. Most phones will display an "OK", "Download" or "Go To" link in the message or will have one of those options in your phone's normal menu at the top or bottom of the screen. Selecting one of these options will automatically start the download. Once the download is complete don't forget to save it on your phone.

Verizon Wireless users: Your download process is slightly different. We'll send you a confirmation message with a password to make sure we have the right number. Just enter that password on the website or reply "Y" or "Yes" (without the quotation marks) to the message we sent. After this step, just sit back and enjoy, your content is on its way. Your ringtone or graphic will be delivered to your phone as a PIX message. Just open the PIX message and save the file to your phone.
I didn't get a password when I placed an order
It's rare, but sometimes confirmation messages with passwords don't get delivered by cell phone carriers in a timely manner. We apologize for any inconvenience this can cause as you're trying to place an order. If this has happened to you, and you are still on the confirmation page where we ask you to enter a password, you should see a "Re-send Password" link. Please click on that link and we will re-send your password. If you have already left that page and can't get back to it, we recommend that you simply re-order the product you wanted. You will only be charged for a single product a single time when you confirm.
The ringtone/graphic doesn't sound/look like it did on the site
Just let us know and we'll check it out. Contact us with your mobile number, cell phone model, carrier, the title of the ringtone or graphic you ordered, as well as the title of the ringtone or graphic you actually received. We'll investigate the problem and reply to you as promptly as possible.
I changed phones and can't see my ringtones/graphics
Ringtone, graphic purchases and downloads from SendMe Mobile are only able to be used on one phone. If you switch to a different phone, you will not be able to transfer your ringtones or graphics to that new phone. We apologize for any inconvenience this may cause.

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