What is the SendMe Mobile service?
SendMe Mobile is all about fun for your phone! We offer the broadest selection of mobile content in the United States, including: the latest ringtones, interactive mobile trivia, games, wallpapers and many other services! We are a leading provider of mobile entertainment and are fully focused on delivering the best content to your phone.
Download Steps - AT&T, Sprint, T-Mobile
Click the "Get It" button and follow the instructions on the screen to start your download. The link to your download will be sent to your phone via text message. Locate the text message that contains this download link. Once you open the message, go to the URL in the message. Follow the directions on your phone to save your download and then apply it as your ringer or save it as a wallpaper or game. You will automatically receive any texting services that you order.
Download Steps - Verizon Wireless, Alltel
Click the "Get It" button and follow the instructions on the screen to start your download. A message containing your download will be sent directly to your phone. Locate the message that contains this download. Follow the directions on your phone to save your download and then apply it as your ringer or save it as a wallpaper or game. You will automatically receive any texting services that you order.
For more download help see the "Download Help" section below.
Check out the rest of our FAQ section, and if you still can't find the answer you're looking for, contact SendMe Mobile here.
Currently, we operate only in the United States, but we are still a growing company and working our way towards total world domination! You also need to be at least 13 years old. If you're not quite a teen yet, don't worry! We will wait until you're ready. Enjoy your youth; once you hit 13 it's all politics and pressure. (We kid!) If you're between 13 and 18, you will need to ask your parents' permission before buying anything on SendMe Mobile. We find that it helps to ask the other parent if one says no.
You will definitely need a computer—to which you most likely have access if you are reading this—and a mobile phone. In order to download texting services like Celebrity Trivia you will want a text messaging plan so that you don't incur additional charges when you receive text messages. If you would like to download ringtones, wallpapers and games make sure you have a data plan with your carrier so that you can access all of the content that SendMe Mobile has to offer. Each carrier has a data service, and it goes by different names, depending on your carrier: ATT&T calls their service "Media Net", Verizon Wireless' is "Mobile Web", T-Mobile has "T-MobileWeb", and Sprint's is the "Power Vision Network." Most new phones are capable of handling data and text messages, but to be on the safe side you should check the manual that came with your phone.
Some cell phone plans, however, do not support these kinds of services. We don't like it, but it happens. A lot of the time you will experience problems with pre-paid plans or any TracFones. If you have an unsupported phone, contact us and we will notify you when your carrier supports our service!
That depends on the type of content you download. Different products and services have different prices.
You can subscribe to services or purchase them a-la-carte! Subscriptions are $9.99 per month (including: Ringtone Club, Music Fan Club, Trivia games, Holdem Hints, IQ Builder and SoLow). Each month you will receive 10 credits, which you can use for more ringtones and other content. Our products range between 1 and 5 credits. We also offer our products and services a-la-carte, just as single purchases (no monthly subscription). Polytones and wallpapers are $1.99 each, and MP3 ringtones and games are $3.99 each.
How are services billed?
All SendMe Mobile services are billed directly to your cell phone plan. When you place an order, you will see the charge on your next cell phone bill. If you buy a product a-la-carte as a single purchase, you will see a flat price on your bill. For example, if you buy a ringtone for $3.99, you will simply see $3.99 charged to your plan.
Others are billed on a subscription basis, where the charge is recurring on a monthly basis. For example, if you subscribe to our Ringtone Club, you will get 10 credits per month in exchange for $9.99 each month.
How often do I get charged?
If you sign up for a $9.99 monthly subscription, you will be charged approximately once every 30 days. If you wish to get just one ringtone, then you will be charged only once, for that particular ringtone.
I canceled last month, so why is there still a charge on my bill?
This really depends on the date your cancellation is processed as well as the billing cycle of your phone bill. For example, if you sign up for our monthly subscription on 6/20/2009 and then cancel the service on 6/28/2009, you may still see the charge for $9.99 on your July phone bill.
I canceled my subscription, but do I still have credits?
Yes, you still get to use the remaining credits left in your account until the end of the 30-day billing period.
Am I still being charged if I didn't download anything?
Yes, you are still being charged $9.99/month even if you don't download anything.
For how long will I be signed up?
Once you put in the 4-digit pin number to confirm your service, you are signed up for a monthly subscription. You can cancel your account anytime you wish by texting "STOP" to 10801 or 76363 or by calling our customer care team at (877) 373-6363.
How did I get signed up?
You were signed up when you clicked "Get It" on one of our products and then entered your phone number into the site in order to purchase a subscription. In order for us to make sure that you really want the product, we send you a PIN number that you must enter into our website before any download begins and before you are charged. As soon as you complete the sign-up process, you are subscribed to our services.
How do I check to see if I am signed up?
If you are unsure about whether or not you have signed up for a subscription, you can log into your account and check your membership status on our website. To sign into your account, simply enter in your mobile phone number and your password (which is the 4-digit pin number we sent you via text message). If you have forgotten your password, click on "Forgot Password?" in order to get another text message containing your PIN number.
Once you have logged in, check your subscription status in the "My Mobile" tab located at the top right of the page. Even if our website recognizes your phone number, you may not necessarily be signed up for any subscriptions. By going to the "My Mobile" tab you can check the status of your account, and any subscriptions you may have.
Can anyone sign me up?
No way! Before we charge you for a monthly subscription fee for $9.99, we send you a text message with a 4-digit PIN number, as well as terms and conditions of our services at $9.99/month. The 4-digit PIN number must be entered online in order to confirm your service and to become a member. The individual has to be in possession of your cell phone in order to sign up and confirm subscription to our service, so just as a precaution, always keep your phone close at hand!
Is my iPhone supported?
Unfortunately, iPhones and Sidekicks are not supported yet. We do support most phones, though, including LG, Motorola, BlackBerry, Palm, Pantech, Samsung, and many others! If you would like to double check with us before you sign up, please feel free to contact us.
How do I order something?
Ordering is easy! All you have to do is visit the SendMe Mobile Website, and when you find something you'd like to have, just click the "Get It" button and enter your phone number! We will send a confirmation text message containing a password to the number you entered just to make sure it's really you. You can either enter the password directly onto the website, or reply to that message with a "Y" or "YES" (without the quotation marks), depending on your carrier (the message we send you will say which one you need).
Can I order a single ringtone?
Yes. We do offer a-la-carte purchases for individual ringtones, wallpapers, and games. Wallpapers and polytones are $1.99 each, and ringtones and games are $3.99 each.
How do I download a graphic that I ordered?
It's easy! First, we will send you a confirmation message with a password, just to make sure it's really you. Just enter that password on the website or reply "Y" or "YES" (without the quotation marks) to the message we sent, depending on your carrier (the message we send will tell you which one to use).
Next, you will automatically receive a follow-up SMS message from SendMe Mobile with a download link. What you do next depends on your phone model. Most phones will display an "OK", "Download", or "Go To" link in the message, or will have one of those options at the top or bottom of the screen. Selecting one of these options will automatically start the download. Once the download is complete, don't forget to save it to your phone!
Verizon users: Your download process is slightly different. We will send you a confirmation message containing a password to make sure it's really you. Just enter that password on the website or reply "Yes" (without the quotation marks) to the message we sent. After this step, just sit back and enjoy! Your content is on its way. Your graphic will be delivered to your phone as a PIX message. Just open that message and save the file to your phone, and you're done!
Can you re-send my download to my phone?
Yes. If you have T-Mobile or AT&T, there will be an option during your download process to "Resend Link", which you can click if you don't receive your download within a minute.
The other way to have your download re-sent is to contact us. We will resend your downloads without costing you extra credits.
How do I access/update my account?
When you place your first order with SendMe Mobile, we automatically create an account for you so that you can keep track of your activity on the site. You will need to log in to access your account information, by clicking "Sign In" at the top of any page on SendMe Mobile, and following the instructions to access your account.
You can also access your account through the "MyMobile" tab on the top-right of the website. To access MyMobile, simply enter your mobile number and the password we sent you on your first order (or your most recent password if you changed it when you signed up). If you forgot your password, don't worry! Click on the "Forgot Your password?" link on the log-in page. We will send your password via text message to your phone.
How do I check credits?
You can check how many download credits you have at any time by visiting your MyMobile page. You can sign into your account by entering your mobile phone number and password.
I got a new phone; how does that affect my subscription?
If you have a new phone with the same phone number, then you should have no problem using your existing service. We support all major carriers and are constantly updating our database to include all new phones! The ringtones that you have already downloaded to your old phone will not transfer to your new phone automatically. If you have changed phones, but retain the same phone number, contact out customer care team at here, and we will re-send your previous downloads to your new phone.
If you switch to a different phone number altogether, though, you will not be able to transfer your ringtones or graphics to that new phone and/or number. Ringtones, graphics, and other downloads from SendMe Mobile are only able to be used on one phone number because your account information is based entirely upon your mobile number. We apologize for any inconvenience this may cause.
When do my credits expire?
The credits expire by the end of your 30-day billing cycle. If you have more questions, check out our credit expiration policy or contact us here.
How do you prevent minors from signing up?
SendMe Mobile is not intended for children under the age of 13; you must be at least 13 years of age to sign up for our services. Each user who signs up for (or uses for a single-purchase) the Website or any Service represents to SendMe Mobile that s/he is at least 13 years of age.
If you are older than 13 but not yet 18 years of age, you agree that you have received parental permission to provide personal information to SendMe Mobile and to order any products or services through the Website and/or Service. You can request a premium text messaging block to be put onto a minor's cell phone number (via your carrier).
I'm having trouble viewing the site.
The SendMe Mobile website currently works best when using IE8 or Firefox 3 (or higher) on Windows Vista or Windows XP. The site works best with Safari 4 on the Apple OS X operating system.
If you are using a Mac, good for you! We love Macs! Elements of the site also require Flash 9.0 (or higher) to view certain content. You will be much happier with Flash installed, we guarantee it. You can get it here.
SendMe Mobile relies on cookies to store preferences and process orders while you are visiting our website.
I didn't get a password when I placed an order.
It's rare, but sometimes confirmation messages with passwords don't get delivered by cell phone carriers in a timely manner. We apologize for any inconvenience this can cause as you're trying to place an order.
If this has happened to you, and you are still on the confirmation page on which we ask you to enter a password, you should see a "Resend password" link. Please click on that link and we will re-send your password.
If you have already left that page and can't get back to it, we recommend that you simply re-order the product you wanted. You will not be charged more than once.
I'm having trouble accessing my account.
You will need to log in to access your account. If you are already logged in, click on the "MyMobile" tab at the top of the website (it's the one on the far right of most pages).
The first time you log in, you may need to request a password, which will be sent to your mobile phone.
If you have already received a password, but don't remember it, you can click the "Forgot Your password?" link to request that we send a new password to your phone so that you can log into your account!
I'm having trouble receiving messages.
If you signed up for one of our text services but never received anything, it is possible that your subscription was not processed successfully by your carrier. To check if you are currently subscribed to any SendMe Mobile services, you can text the word "STATUS" (but without quotation marks!) to us at 10801 at any time and we will send you a reply message with the status of any subscriptions.
If you do not receive a reply after texting "STATUS" to us, it is possible that your cell phone, cell phone plan, or carrier is unable to receive text messages from SendMe Mobile. We currently support all major carriers, including: Verizon Wireless, AT&T, T-Mobile, Sprint, Alltel and Boost with more carriers coming soon!
If you have checked your status and it indicates you have a subscription, and you still haven't received the message you were expecting, it may have been delayed or lost by your cell phone carrier. While this is rare, it does happen on occasion. If your messages are more than 5 minutes overdue, please contact us and we will try to identify and fix the problem. Please include any information that you think may be helpful as we investigate the problem. We will get back to you as quickly as possible with an answer!
I'm having trouble downloading the ringtone or graphic I ordered.
If you have not downloaded a ringtone or graphic from SendMe Mobile; before, or if you have a new phone and haven't downloaded anything to your new phone yet, please refer to the download help section. Please note that not all phones and carriers enable the downloading of ringtones and graphics. You should check your cell phone carrier plan details and your phone's user manual to confirm that you are able to receive downloads to your phone.
If you have downloaded ringtones or graphics from SendMe Mobile; onto your current phone, and are having trouble getting another download, it is entirely possible that your order confirmation or download message may have been delayed or lost by your cell phone carrier. While this is rare, it does happen. If it has been under 5 minutes since you tried to order your ringtone or graphic, it could simply be delayed. We recommend waiting at least this long before attempting to contact us to fix the problem.
If your download is more than 5 minutes overdue, please contact us and we will try to identify and fix the problem. Please include any information that may be helpful as we investigate the problem. We will investigate the problem and get back to you as quickly as humanly possible!
You took my credits but I never got my ringtone.
If you never received the download you requested but were charged credits anyway, please contact our customer care team. The same principle goes for if your download simply failed to complete. We will either give you a credit refund or determine whether or not your cell phone is compatible with our service.
Why won't my ringtone play on my phone?
There are two possibilities. First, try going back to where you saved the file onto your phone, and re-apply it as your default ringtone. Second, your phone might not be compatible with the ringtone you have just downloaded. Some phones can play only polytones (not mp3 tones). If you would like more information, please contact our customer care team.
How do I save my ringtone to my phone and apply it as my ringer?
When you receive your ringtone, make sure to set it as a ringtone rather than to save it as a file. If you have already saved your ringtone as a file, please go back to the file and re-apply it as your ringtone. Sometimes saved ringtones might appear under a different file name than the original song title. You can always preview the files on your phone so you will be able to find your download.
The ringtone/graphic doesn't sound/look like it did on the site.
For this problem, let us know and we will check it out. When you contact us, please include the title of the ringtone or graphic you ordered, as well as the title of the ringtone or graphic you actually received. We will investigate the problem and reply to you as quickly as possible.
Someone else used my phone to buy something.
It is vital that you treat your phone and SendMe Mobile password carefully because SendMe Mobile ringtone and graphic purchases are not eligible for refunds. You are responsible for any purchases made on your hand set. Do not give away your password to anyone, even if they ask nicely.
I want to contact someone to get help.
If you cannot find the answer to your question here, you can contact us for additional assistance. In your message, please include any information you feel may help us to investigate and fix whatever problem you are having with our website and services. We will investigate the problem and reply to you as quickly as possible!
I want to cancel my subscription.
We really think you should stick around! But, if you would still like to cancel your subscription, click here.
Stop texting me; I would like to block my number.
You can request that a block is put onto your cell phone by contacting your carrier. You can also contact our customer care team. They can assist with blocking your number from subscribing to any of our services in the future.
Are SendMe Mobile purchase transactions secure?
Absolutely. All orders are processed through secure connections, and billing is done directly by your cell phone carrier to ensure your protection.
Will I get "spammed" if I join?
Will SendMe Mobile give my information to anyone else?